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  • Do I need to tidy my home prior to the clean?
    During a standard clean, we would advise clients to store away valuables and private documentation for their own privacy and security. Prior to a deep clean, we recommend that clients declutter surfaces and floors to allow our cleaners to effectively do their job. This will ensure that our team can focus on providing a thorough cleaning service without any obstacles. Our goal is to deliver exceptional service, and by preparing your home in this way, you can help us achieve the best results for you.
  • Do I need to be home during the clean?
    No, you don't need to be at the property for the duration of the clean. If you're available and would like to be there during the initial cleaning, you're more than welcome. However, if you're busy or have other plans, your home is in safe hands with us.
  • Will I have the same cleaner clean my home every time?
    If you're pleased with the quality and service you received from the individual or team that cleaned your home, we will strive to provide you with the same individual/team each time, however there may be occasions where we will be unable to achieve this. You are more than welcome to contact us and confirm these details prior to your clean.
  • What areas do you service?
    We primarily service most of Co. Cork, especially North Cork and the City centre areas. If you are unsure whether we cover your location, feel free to email us for confirmation. We are committed to providing our exceptional cleaning services to as many areas as possible, so don't hesitate to reach out to us with any questions about our service area.
  • Are the cleaning methods and products used by Shaige Cleaning eco-friendly?
    We prioritize the use of eco-friendly methods and products wherever possible. We understand the importance of reducing our environmental impact while still delivering high-quality cleaning services. However, it's important to note that our oven and mould removal services may not always be considered eco-friendly due to the nature of the products and methods necessary to effectively remove tough stains and bacteria in these specific cases.
  • Are your cleaners trained and insured?
    All of our cleaners are carefully screened, undergo extensive training, and are fully insured. Before being hired, each cleaner goes through a thorough background check to ensure their reliability and trustworthiness. Additionally, our training program equips our staff with the skills and knowledge necessary to provide high-quality cleaning services to our clients.
  • What services do you offer?
    We offer a wide range of Residential and Commercial Cleaning Services. To view our full list of services that we offer, please visit our ''Services'' page.
  • Do you supply all the cleaning supplies and equipment?
    Yes, we provide all of our own professional, environmentally friendly supplies for each clean. We ensure that all our staff regularly check and sanitize all supplies and equipment before and after each client visit.
  • What is the cancellation policy for Shaige Cleaning services?
    We require a minimum of 48 hours notice for cancelling a clean. If a clean is cancelled with less than 24 hours notice, you will incur a 50% fee for the value of the clean. This policy allows us to plan our schedules effectively and ensure that our team members are compensated for their time and effort. We understand that unforeseen circumstances can arise, and we strive to be as flexible as possible while also respecting the commitment of our staff. Cancellations include not having access to the property during the time of the clean (as arranged), or not having access to water and electricity.
  • How many cleaners will be send to clean my home?
    The amount of cleaners that will be sent to a clean will depend on the type of clean that has been requested. For example, if you're looking for 3 hour fortnightly clean, we will send out one cleaner to service your home. Whereas, if you booked a once-off Deep Clean, we would most likely send 2-3 of our cleaners out to ensure the property is services in a timely manner.
  • How do I pay for the services?
    Shaige Cleaning accepts payment via cash or online banking. Our team will issue an invoice within 72 hours after a clean which provides you with the option of paying via Revolut or any online banking option.
  • Not happy with your clean?
    If you're not 100% satisfied with the clean, you will need to let our offices know within 24 hours via email at We will send out a cleaner to rectify these issues free of charge. We offer no refunds or "free cleans" under any circumstances, but we are committed to ensuring our clients are completely satisfied with the service they receive.
  • What services are not included in a standard / deep clean
    Our standard and deep cleaning packages do not include; mould removal, oven and extractor fan cleaning, upholstery or carpet cleaning, window cleaning, decluttering, or organizing. We do offer specialized add-on services for these specific needs to ensure a comprehensive and customized cleaning experience for our clients. Arrange with the office for any of these additional services prior toy our booking.
  • How can I book a cleaning service with Shaige Cleaning
    Booking your clean is simple. You can go to our "Book Online" page and request the service you want. Alternatively, you can fill out the contact us form with information and our support team will advise on an appropriate booking for you. Our online booking system allows you to select the type of cleaning service you need, specify any special requirements, and choose a convenient date and time for the cleaning appointment. If you prefer to speak with someone directly, our support team is always available to assist you in finding the perfect cleaning solution for your needs.
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